Current shop status
The merchandise store is being prepared and checkout is in test mode. No live merchandise orders should be placed yet. Product specifications, stock and delivery arrangements will be confirmed before launch.
Ask about a purchase
Email contact@tinoxchange.com with your order or booking reference, the item or service and the reason for your request. Do not include payment card details. We will use that information to review your enquiry.
Membership and appointments
For membership, review the cancellation and billing information shown on LaunchPass. For mentorship, use the booking confirmation to review available rescheduling or cancellation options. Contact us if you need help locating the relevant information.
Your consumer rights
Nothing on this page limits your statutory consumer rights. UK distance purchases may carry cancellation rights, with different rules and exceptions for goods, services and digital content. A blanket no-refund rule does not replace those rights. Applicable information will be provided before a live purchase.